Privacy Policy gardener landscape and garden designer planting service

Privacy Policy

Landscape and Garden Design

Last Updated: 16 February 2025

The Bramshott Gardener (“we,” “our,” or “us”) is committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

1. Who we are

The Bramshott Gardener is a gardening and horticultural services provider based in West Sussex, UK. We operate through our website thebramshottgardenerltd.co.uk and offer garden maintenance, consultancy, and design services.

For any privacy-related queries, you can contact us at:
Email: bramshottgardener@gmail.com

Address: 1 Malthouse Cottages, Tillington, Petworth, West Sussex GU28 9AR
Phone: 07930870875

2. What personal data we collect & why

We collect and process the following personal data:

A. Information You Provide Directly

• Contact Details: Name, phone number, email address, and postal address (for communication and service delivery).
• Service Details: Information about your garden, property, and service requests (to provide tailored services).
• Payment Information: If applicable, we may collect payment details (processed securely via third-party payment providers – we do not store card details).

B. Automatically Collected Information

• Website Usage Data: IP address, browser type, pages visited, and browsing behaviour (for website performance and analytics).
• Cookies & Tracking Technologies: We use cookies to enhance user experience, track website traffic, and improve our services. You can manage cookie preferences via your browser settings.

3. Lawful Basis for Processing Data

We process personal data based on the following lawful grounds under UK GDPR:

• Contractual Necessity – To provide our services and fulfil contracts.
• Legitimate Interests – To improve our services, respond to inquiries, and send service updates.
• Legal Obligations – To comply with tax, accounting, and legal requirements.
• Consent – Where applicable, such as for marketing emails (you can withdraw consent at any time).

4. How We Use Your Data

We use personal data to:
✅ Deliver and manage our gardening services.
✅ Respond to inquiries and provide quotes.
✅ Improve website functionality and customer experience.
✅ Process payments and invoices securely.
✅ Send service updates and occasional marketing emails (if you opt-in).

5. How We Protect Your Data

We take appropriate security measures to protect your personal data against unauthorised access, alteration, or disclosure. Our website and systems use encryption, firewalls, and secure access controls.

6. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share your data with:

• Service providers (e.g., payment processors, IT support) under strict data protection agreements.
• Legal authorities if required to comply with legal obligations.

All third parties handling your data must comply with UK GDPR regulations.

7. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy:

• Contact details & service records: Up to 6 years (for business and tax purposes).
• Payment details: Only for transaction processing, not stored by us.
• Website analytics data: Typically 12-24 months.

8. Your Rights Under UK GDPR

Under data protection laws, you have the right to:
✔ Access – Request a copy of your personal data.
✔ Rectification – Ask for corrections to inaccurate data.
✔ Erasure ("Right to be Forgotten") – Request deletion of your data where applicable.
✔ Restrict Processing – Limit how we use your data.
✔ Object – Opt out of marketing communications.
✔ Data Portability – Request data transfer to another service provider.

To exercise your rights, email us at bramshottgardener@gmail.com. We will respond within one month as required by UK GDPR.

9. Cookies & Tracking Technologies

We use cookies and tracking tools for:

• Essential website functionality.
• Performance analytics (Google Analytics).
• Marketing (if applicable).

You can manage cookie preferences via your browser settings or disable tracking using

10. International Data Transfers

We store and process your data within the UK and do not transfer personal data outside the UK unless necessary for service provision, in which case we ensure GDPR-compliant safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review it periodically.

12. Complaints & Contact Information

If you have any concerns about how we handle your data, please contact us first at:
📧 Email: [Your Contact Email]

If you are unsatisfied, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection authority:

🔗 Website: https://ico.org.uk/make-a-complaint/
📞 Helpline: 0303 123 1113

This Privacy Policy ensures your business website is UK GDPR-compliant while remaining clear and professional. Let me know if you need any refinements! 🚀